If you need any help, have a question, or are having a problem (maybe, you just want to chat), PLEASE, do not hesitate to contact us. We will be more than happy to assist you, and if we do not have an answer, we will get one! If you are not 100% satisfied with your experience with us, than we are not satisfied.
If you are not pleased with a particular item for any reason, please let us know upon receiving your order. All we ask is that you give us a chance to make things right.
Go to the "Contact Information" link for more details on how to reach us. Please contact us before you return any items. If any item(s) is returned to us it must come back in the same condition it was shipped. Unless they are defective, we cannot accept any censers for a refund that have already been used.
Thank you for your understanding.
Glory to God For All Things!
What Kind of Incense Do We Offer?
The incense we offer is known as Athonite style incense. How is it made? In the tradition of Mt. Athos (The Holy Mountain), it begins with pure frankincense tears, imported botanical extracts, & fragrant wood resins. Pure frankincense resin is ground into a fine powder, which is then saturated with rich fragrant oil. Kneading this mixture by hand, it is brought to a dough-like consistency. It is then time for the rolling and cutting of the incense. The monks begin their work with the prayer, “Through the prayers of our holy fathers, Lord Jesus Christ, our God, have mercy on us; and continue with the Jesus Prayer, taking turns reciting “Lord Jesus Christ Son of God have mercy on me” as they roll and cut the incense. The grains of incense now covered with the finest fire-purified clay powder to mitigate the stickiness of the mixture, are cured for a minimum of 30 days. This cured incense, rich in fragrance is then prayerfully prepared and packaged.
HELP! My Incense is Stuck Together!
During warm and hot weather, your incense may arrive stuck together and/or soft. This is the reason for the white clay powder that you see in the package. It is there to coat the pieces, and help to keep them from sticking together. If it is to warm, it may not prevent this from happening. Heat will definitely cause athonite style incense to become soft, sticky and even melt. If you incense arrives soft or the pieces are stuck together, a monk gave me a tip: place the incense in the freezer for a few hours. Take it out, and gently tap the bag on a counter top, and even break them apart with your hands. Once you break the pieces apart, keep your incense in a cool, low humidity environment, and always keep the package sealed. Have questions? Email us at email@example.com.
Instructions for Burning Incense
If you have large pieces of charcoal, you can break them in half (or quarters), this way you will not waste your charcoal. Holding the piece of charcoal with tongs, light the charcoal (it begins to throw off some sparks, so be careful) and place it in your incense burner. When the charcoal turns white in color, it is ready for the incense. You can then place a couple of pieces (or a small spoonful) of incense on top (or on the side, as a monk told me) of the charcoal to burn. If you place too much incense on the coal, you may smother it, and the coal will burn out.
If you are using the Charcoal Powder, open package carefully to avoid spilling. Place a heaping spoonful of charcoal powder in your censer, and light it with a grill lighter or a thin candle holding it there for 5-10 seconds. Wait a few minutes until all powder starts glowing with a white ashen look. Sometimes, blowing gently over the powder will accelerate the lighting. Place a few pieces of incense on top. The next time you use your censer, do not throw away old ashes. Scoop out ashes from center of the censer to form a small cavity, and fill with a spoonful of new powder. If you have never used charcoal powder before, some extra patience will be needed. It does not light as quickly as the charcoal discs. Keep the charcoal sealed, as moisture will affect the ability for it to light.
After you gain some experience, you will then know if you want to use more or less incense. You will also know just how much charcoal you can use during your prayer time. If you are burning your incense in your Ikon Corner, out of reverence, the ashes from the censer should be placed somewhere besides the garbage. Maybe out in the yard/garden, a place where no one walks. J If you need more help, please contact us at firstname.lastname@example.org.
Instructions for Using Oil Vigil Lamps
For Russian string style wicks, thread the cotton strand through the hole of the metal wick holder, so that the wick sticks out about 1/4 to 3/8 inch. You can bend the wick holder slightly to sit on top of the lamp the way that you prefer. I have mine bent just a little bit, so that the center of the holder dips down inside the lamp just a little. If you are using a cork string float, you do not have to bend the wire. Fill your lamp with oil so it just touches the bottom of the cross piece of the metal holder (Russian style). For the Greek style wicks, put one of the wicks up through the cork float, maybe 1/8”– 1/4” above the float. Allow the wick to soak up the oil for a few minutes, and then light.
If you will be burning your lamp 24/7, you will have to tend to the wick at least once a day, trimming it, and filling the glass with oil. I like to use a jumbo size paper clip (that I have extended out from one end), and I pick off the carbon deposits from the top of the wick. Whatever you do trim off, this must be properly disposed of if used in your Icon corner. You can place them in your incense burner to be burned, or outside in the garden. When the wick is too low, you can use your paper clip to poke the cotton wicking from the bottom, and push a little up through the center hole GENTLY (or maybe use a pair of tweezers to pull up from the top). Whatever oil, tissues, or wick deposits you clean off, you MUST dispose of it in a worthy manner, if you have it sitting in the presence of your Icons. Vigil Lamps are holy objects when used in your Icon corner, and they are to be treated with respect.
ALWAYS be aware of your lamp when it is burning, and check it periodically. Watch for children and pets if it is at a level where it can be reached. If you need help, contact us at email@example.com.
Please Be Attentive
***Please note that the practice of burning incense, or lighting of vigil lamps, must be done with caution. Remember, censers do get hot and may burn. Make sure that you place your censer and/or vigil lamp on a sturdy base, to avoid spilling of hot coal or oil. Watch for children and animals when using hot objects. Any misuse of our products is not the responsibility of Orthodox Incense nor our suppliers. Please be attentive when using our products, and never leave the censer or oil lamp unattended.***
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